FAQs

Work Completion Timelines

Type of Work

Expected Turnaround Time

Correspondence (e.g. letters, memos)

Half-day

Typing (e.g. course outlines, tests, OCR, notepads)

Minimum of 3 days

Multiple Choice Scanning

Minimum of 3 days

Graphic Design (e.g. brochures, posters)

Assessed on an individual basis

Projects/Reports

Assessed on an individual basis

Web Updates

Minimum of 3 days

Mobile Device Travel Packages

Minimum of 3 days

Telephone Updates

Assessed on an individual basis

RegOnline Event Creation

Assessed on an individual basis

*all times listed are dependent upon prior work commitments

Supported Software

  • Microsoft Office 2016 (Word, Excel, Publisher, PowerPoint)
  • Sharepoint
  • Drupal
  • Adobe Acrobat
  • Adobe Creative Cloud (InDesign, Illustrator, Photoshop)
  • Remark
  • Wordpress
  • Duxbury

Please note that FASS does not support the use of Canva. Canva regularly produces subpar quality graphics that often do not print correctly. The use of Canva often results in FASS staff having to recreate the document from scratch in order to make any changes to it.

Student Assignment Drop-off

FASS does not accept assignments from students. The drop box for student assignments is located just outside the faculty mailboxes. The students should place their assignments in an envelope and clearly indicate the professor’s name on the front.

After Hours Drop-Off

FASS is open Monday – Friday, from 8:30 am – 4:30 pm during the regular school year, and from 8:30 am – 4:00 pm during the summer. If you need to drop off work to FASS outside of regular business hours, please place your items in an envelope and use the drop slot beside the front door of A107.

Document Storage

500 Internal Server Error

Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

If you require updates to a document that was previously produced in FASS, please do not make changes to the PDF, convert the PDF to a Word document, or recreate the file. By requesting the changes be made by FASS, you’re ensuring the highest quality of finished product, that Nipissing University brand standards are being adhered to, and that the copy on file will be up-to-date if staff changeover ever occurs.

Digital Signatures

Digital signatures can be created using a scanning station. Simply sign a piece of paper, and scan it to email. Send the scanned file to FASS and they can change it into an image file for you to use on electronic documents.

General Technical Software Support

Basic technical support can be provided to staff and faculty in their use of supported software products (see Supported Software FAQ). University Technology Services is available for more complex technical support requests.

Related Links

Print Plus

Fast, friendly & affordable service for all your copying & binding needs

Technology Services

For all your technology needs

Harris Learning Library

E-Resources, journals, Refshare, etc.